Refund policy
Return and Refund Policy
At Zi & Co, we take pride in the quality of our products and comply with the Australian Consumer Law.
Faulty or Damaged Items
We offer refunds or replacements only where an item is deemed faulty, defective, or damaged upon arrival.
If you believe your item is faulty or damaged, please contact us within 7 days of receiving your order at info@ziandco.com, including:
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Your order number
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A description of the issue
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Clear photos of the fault or damage
Once reviewed and approved, we will arrange a replacement or refund at no additional cost.
Change of Mind
We do not offer refunds or exchanges for change of mind, incorrect selection, or general wear and tear.
Items Not Eligible for Return
The following items are not eligible for return or refund unless faulty:
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Used products
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Items damaged through misuse or normal wear
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Items returned outside the stated timeframe
Refund Method
Approved refunds will be processed to the original payment method used at checkout.
This policy operates in accordance with the Australian Consumer Law and does not limit your statutory rights.